Refund Policy

Product Warranty, Return and Refund Policy 

Each of our products is carefully selected and undergoes continuous quality testing. 
We uphold high standards of quality and food safety through regular inspections by independent laboratories. 
However, if you are not satisfied with a product upon receipt, you may return it - no explanation needed. 

In line with our Quality Guarantee, customers who experience issues may contact us to arrange for a refund or replacement, which can be done at the nearest DALI or D@SH store. Refunds can be issued through a bank reversal or a product exchange. If the requested item for exchange is unavailable, you may select an alternative product and pay only the price difference. 

For shipping returns, shipping fees are non-refundable, and customers are responsible for return shipping costs. 

Shipping Policy 

1. Orders received on or before 3:00 in the afternoon, Monday to Sunday, including holidays, shall be processed and dispatched the next day 

2. All orders placed beyond 3:00 in the afternoon will be processed the next day, and delivered next next day 

3. Customers have the option to pick up the products at our nearest dark store location, thereby avoiding shipping costs, which are otherwise shouldered by the customer. 

Freight Charge 

1. Shipping fees will depend on your location and order size. The shipping fee will be included in the total bill during checkout. 

2. In the event of an unsuccessful or failed delivery due to customer-related reasons, the customer will be responsible for the return shipping cost to our warehouse. The shipping fee is non-refundable, and a new shipping fee will apply to reschedule and send the order for delivery again.